If you need to make a claim, please call us on 01926 686 600.

You can also call Balens directly on the claims helpline number. Tel: 01684 580798

We will make it as easy as possible for you to claim. To help us do this, please ensure you have your policy number and any other relevant information available when you call.

It is essential that we are notified immediately of any claims, or circumstances which could give rise to a claim. When you notify us, you must include all material circumstances concerning the claim. Your policy wordings will describe in detail the procedure and conditions in connection with making a claim. In addition to providing a claims handling service we will:

• Employ due care and skill when we act on your behalf in respect of a claim.
• Provide you information about how to handle complaints and potential clashes.
• Give you guidance on pursuing a claim under the policy, if required.
• Handle claims fairly and promptly and keep you informed of progress.
• Inform you in writing if we are unable to deal with any part of a claim.
• Account to you, without avoidable delay, once a claim has been agreed and settled